I’m a senior customer experience leader with a successful track record of delivering contract research, training and customer service to Fortune 500 companies. I’m passionate about accelerating customer innovation through the power of virtual scientific solutions and ensuring our products and customer service deliver a word class experience. Visit my LinkedIn profile for details. My pronouns are she/her/hers.
Our experiences shape our values. I’m interested in the intersection of technology with two main domains.
Diversity and Inclusion – I’ve been privileged to live in six countries – Spain, Venezuela, Canada, Greece, France, UK – and successfully built collaborations with customers and colleagues from more than 50 nationalities. Working with such broad spectrum of people has shown me the value of diversity and the challenges of inclusion.
Financial independence – Being an immigrant most of my life has imprinted on me the crucial role that agency and financial autonomy play in fulfilling one’s potential. In my travels, I’ve consistently observed that, compared to men, women have less of both, a situation that is aggravated for low-income and elderly groups.
Founder of Dassault Systèmes EuroNorth Lean In Circles: Network of +80 women and men committed to building an inclusive work environment.
Mentor: The Aspire Foundation – Making a Difference 1 Billion Women by 2020.
Creation of a systems map of the “Factors accounting for the low representation of women in leadership positions in tech companies”.
This website was launched.
Founding member of the Dassault Systèmes EuroNorth Diverse and Inclusion Council. Reporting to the Regional Executive Committee, the Council is responsible for designing and rolling out diversity and inclusion initiatives.
The Ethics and Inclusion Framework© was featured in Issue 5 (Autumn 2019) of the Inclusive Design Toolkit news bulletin from the Cambridge Engineering Design Centre.
Delivered the workshop “Creating Ethical and Inclusive Products and Services” at the Adas’s List Conference 2019.
Article: Disability as an innovation driver (UX Collective)
Article: The ROI of Inclusive and Ethical Design (Disruption Hub)
Article: Are you team empathy or team curiosity? (Women 2.0)
Tool: The Fair Care Tracker, a free desktop only tool that facilitates caregivers to (a) record the unpaid work they perform, (b) assess the value they get in return, (c) reflect on the skills they develop, and (d) quantify the uncollected revenue.
Speaking: Mind the Innovation Gap: Identify Untapped Markets with Ethical and Inclusive Product Design at The Women in Technology World Series Webinars (27 May 2020).
Recognition: The Dassault Systèmes EuroNorth Lean In Circles – organization that I founded in 2016 – was shortlisted for the 2020 Women in Software Changemakers award UK, sponsored by Makers, Google for Startups, Level39, and ComputerWeekly. The Changemakers List recognises organisations and individuals that strive to make the tech industry more inclusive of women and gender minorities. These industry examples are paving the way forward for other businesses to follow.
Speaking: How to create Ethical and Inclusive Products and Services at #1SOCIETY festival (11 June 2020).
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