Chief’s “Make Work Work” survey of 847 Chief Members, all of whom are women at the VP level or above and who collectively manage $220 billion of the U.S. economy found that – surprise, surprise – there’s a massive disconnect between what companies think women want at work versus what they actually want. To be honest, that’s not a big surprise for me. Already in 2019, I wrote about the disconnect between HR and millennial women on the top reasons why those women leave companies.
So, what’s at the top of the wishlist for those 847 female leaders? In other words, if they considered leaving the workforce in 2022, which would make them more likely to stay?
Feeling more valued – Recently, I read in a community of women in tech a post from a female VP that is routinely expected to play the “secretary” for the exec team: Writing minutes, sending reminders… How valued do you think she feels?
Increased pay – Who would have guessed that women want to be paid as much as White men?
Promotion to a higher level of responsibility – Another shocker! I was sure women don’t care about promotions…
What retain women executives? In order of priority
1. Power
2. Money
Is that so different that what male leaders want?
Quiet quitting and rusting-out
So what happens to those that remain in their jobs and don’t get what they want?
In the last six months, there’s been a lot of chatter about quiet quitting. As per Forbes, “burned-out or unsatisfied employees put forth the least amount of effort possible to keep their paychecks”. Whilst for some this is a euphemism for lazy workers, others have made the case that quiet quitting can also be understood as refusing to be a workaholic and instead strictly delivering the work that matches your role and remuneration. But it’s not the only option.
Last week, I learned a new word rust-out: the condition of being chronically under-stimulated, uninspired, and unsatisfied at work.
In an article in Stylist, Sharon Peake mentions that “rust-out is also more likely to affect women than men due to the unique workplace barriers that women experience, such as the double burden of paid and unpaid (domestic) work. This often leads highly capable and experienced women to return to work part-time, working at a lower level of responsibility after maternity leave, or even opting out of the workforce.” Moreover, “it can cause employees to ‘doom loop’. that is, repeat unhelpful stories about ourselves.”
By now, the term mansplaining – to explain something to a woman in a condescending manner that assumes she has no knowledge about the topic – has become mainstream. It was even incorporated into the Oxford English Dictionary in 2018.
It’s also a kind of “inside joke” among women. Our bosses, peers, and even direct reports “mansplain us”. Our family and friends too…
Sometimes we just sigh.
Sometimes we try to “kindly” point out to the mansplainer that we know better than them.
Sometimes we fight back, like the time that during an evaluation of scholarships for funding, I had a disagreement with another juror regarding a research proposal to develop new tools for materials molecular simulation.
I found the proposal weak, partly because not enough details were given about the methodology that was to be implemented. One of the other evaluators countered that he had found the proposal outstanding. When I pointed to him the list of “holes” in the proposal, he retorted that although he was no expert in modelling he insisted the proposal was excellent. I replied that – unlike him – I was an expert on that kind of materials modelling so that my feedback should prevail.
And even last week, I was mansplained when I shared among colleagues that I was writing a book about how women succeed in tech. I mentioned that I was collecting answers to my short survey asking those women what has made them stay and what they need to thrive in the next 5 years. One of them – whom I’d never met before – volunteered that this was not the right focus for the book. He shared that instead I should write about how STEM is taught in the schools…
Even The Economist has found use for the word in their article The battle for internet search: “ChatGPT often gets things wrong. It has been likened to a mansplainer: supremely confident in its answers, regardless of their accuracy”.
But mansplaining can be life-threatening too, as Rebecca Solnit – who inspired the word with her essay Men explain things to me – wrote in The Guardian last week.
Mansplaining occurs too when
The police explain to us that the partner violence we experience is not rape.
When we denounce sexist, ageist, racist, or ableist practices in the workplace and we’re told that it’s only banter.
Mansplaining and epistemic injustice
At the root of mansplaining there is a bigger issue: Who we believe is credible.
In the end, what we believe is conditioned by who’s the messenger. Is it a White male in a coat or a Black trans woman? A Venezuelan immigrant single mother or a wealthy Indian man that studied at Oxford?
Dr. Miranda Fricker – a Professor of Philosophy at New York University – coined the term epistemic injustice, the concept of an injustice done against someone “specifically in their capacity as a knower”.
There are two kinds of epistemic injustice.
Testimonial injustice is when somebody is not believed because of their identity. Like when women are mansplained about their pain being imaginary because they are women.
Hermeneutical injustice is when somebody’s experiences are not understood so they are minimised or diminished. For example, before the term was introduced, the experience of being mansplained had already existed for centuries. However, as there wasn’t a word for it, it was difficult to recognise it as a particular form of patronising women and even for women to discuss the experience among themselves.
How to counter epistemic justice?
We need to get bolder at sharing our experiences of injustice, even we don’t have a name.
And that also includes creating words to describe our experiences. For example,
The constant state of alert that we immigrants experience because the laws of the countries we live in can unexpectedly change affecting our right to work and live in the country.
The sense of dread people from older generations experience when they go to a job interview and they feel they need to reassure the prospective hiring manager that they won’t steal their job.
When your boss boasts about being a female ally because he has a daughter but doesn’t do anything to advance gender equity in the workplace.
BACK TO YOU: How has mansplaining impacted your life? Let me know in the comments.
Happy New Year 2023! I wish this year brings you professional and personal success.
This post is inspired by a great conversation I had with my lovely mother-in-law this morning. She’s a fantastic woman that — as myself — is ambitious. Unlike myself, she didn’t have the support of her parents to attend university or to do any other kind of studies after secondary school. But her brother did have that opportunity. The reason? He’s a man, she’s a woman.
The same happened to my grandmother, an extremely brilliant woman. Her only brother was sent to pursue further studies after he finished school. Neither my grandmother nor any of her 3 sisters were given that opportunity.
Until this point, hopefully, none of this surprises you no matter where you live in the world.
So what made that conversation relevant? My mother-in-law told me that believes that things will continue to improve steadily for women in the next years and that they cannot be speeded up.
When I reiterated that I don’t want things to improve “steadily” for women and people of underrepresented groups but that I want them to improve “dramatically”, she reminded me of all the progress achieved for women’s rights since she was young. As proof, she compared what happened to her professional ambitions with her great expectations for the professional future of her 10-year-old granddaughter — who happens to be my goddaughter.
She also conveyed to me that she believed that I was being unreasonable. After all, it has taken centuries to get where we are now regarding women rights.
I used two arguments to support that (a) we need to upend the status quo now, (b) that it’s possible to deliver that change in an extremely short time.
Why we need to upend the status quo now
My mother-in-law told that whilst none of the two of us would see equality in our lifetime, my goddaughter would because
She’s intelligent.
She’s ambitious.
My reply? As Dame Stephanie Shirley, my head is flat from so many people stopping me from my ambitions and creating artificial ceilings for my career.
I told her that her granddaughter may be very talented and determined and still have bosses that won’t promote her because
She will need to prove her competence over and over. This effect is so pervasive that it even has a name for it: The prove it again bias.
286 years to close gender gaps in legal protection and remove discriminatory laws.
140 years for women to be represented equally in positions of power and leadership in the workplace.
At least 40 years to achieve equal representation in national parliaments.
That is, we’ll have to wait three centuries to achieve full gender equality!
After that, my mother-in-law was more willing to see the urgency for change but she was adamant that systems cannot be toppled on a whim.
Why systems of oppression can be knocked down swiftly
If there is a useful learning we can get from the covid-19 pandemic is that extremely fast change is possible.
Within a year
Three vaccines were developed.
In many countries, people were house-bounded and were required to use masks when stepping outside their homes.
Many employees worked from their homes even when previously they had been told it was impossible.
Millions of people without previous medical training learned about pandemics, how to perform covid-19 tests, or what a coronavirus looks like.
All that with the support of many democratic countries and billions of dollars.
What does that tell us about change? That dramatic change at a worldwide level is possible when that change becomes our priority.
Moving from SMART goals to impossible goals
I’m currently finalising my certification as a life coach. One of the topics covered is how to set goals and develop a plan to achieve them.
After 20+ years working for corporations, I’m very well acquainted with SMART goals. This is how you set annual objectives, 5-year plans, and roll out new initiatives.
This is how it works: You pick the objective/deliverable/goal and you ensure that is Specific, Measurable, Achievable, Relevant, and Time-Bound; hence the acronym SMART.
And that’s how you get things done in organisations.
So I was very surprised that in the coaching certification they taught us how to set and achieve impossible goals.
That is, a goal that is so extremely bold that you don’t know how to achieve it. Yet.
What’s the value of impossible goals:
They remove limiting beliefs you didn’t know you had about what you can achieve.
It enables you to embrace uncertainty.
You allow yourself to entertain the idea that you can learn on-the-fly what will take you to achieve that impossible goal.
Case studies: Impossible goals to advance DEI
Imagine that Mahatma Gandhi, Emmeline Pankhurst, Nelson Mandela, or Florence Nightingale had used SMART goals instead of impossible goals to achieve the kind of changes they led.
And I’m sure a lot of people tried to “knock some sense” into their heads — told them that the transformations they were pursuing were foolish, unreasonable, unattainable.
What if they had complied?
What if they had said “Yes, you’re right. This is not a SMART goal”? Or “Indeed. I don’t know exactly how to achieve independence, get the vote for women, end apartheid, or found modern nursing, so I better stop until I figure it all out. “
Maybe we’d still be grappling with those issues…
My 2023 impossible goal
In 2022, I coached five women and nonbinary people that got promoted.
In 2023, my impossible goal is to coach another 50 women and underrepresented people to get the promotion they deserve!
Is it a SMART goal? No.
Do I know exactly how to achieve it? No.
Will not knowing how to achieve it stop me from trying? No.
Is it worth it? Absolutely yes!
What am I doing towards achieving my impossible goal? I’m running again the Joyful Annual Career Assessment Week in February, after the sucess of the first edition in January. This is a one-week event from February 13th to February 17th where I help women and people from underrepresented groups get a clear picture of their professional accomplishments in 2022, tell their career story in a compelling manner, and be ready to discuss their career aspirations for 2023 and beyond.
“Patricia talks about how to frame our accomplishments without seeming arrogant, declare our desires in the professional sphere, and get managerial support for them, and learn about how to advance, despite upbring that may teach us to downplay our skills and contributions. It is amazing!
I wish I had learned this in my 20s- my career path would have been different, and I would have known the invisible rules, so that I could advance in the way I wanted to!”
I feel I’ve been neglicting the readers of my blog, that is, YOU, this year.
On the bright side, I have continued to embed diversity, equity, and inclusion in organisations, technology, and workplaces through opinion articles and fiction.
I’m delighted to share with you that my writing has been featured in three magazines in the last three months.
Last week, the Medium magazine The Lark published my second short fictional story, The Life of Data Podcast. As in the previous one – The Graduation – I’ve used future fiction to question the interplay between humans and technology, specifically AI.
Have you ever thought what happens to your photos circulating on social media? That’s what I did in this 10-min short fictional story.
In a nutshell, I imagined what the data from the digital portrait of a Black schoolgirl woud share about how it moves inside our phones, computers, and networks if it was invited to speak on a podcast.
Each year, Computer Weekly publishes the longlist of all of the women put forward to be considered for its list of the top 50 Most Influential Women in UK Tech.
And I was nominated!
Looking at the names of the other 600 women in the UK that were nominated as well was such a boost of energy! Among them, I’ve found great role models, IT leaders, community builders, and amazing raising stars.
One thing that I love in the list is that not only women in software development were nominated, dispelling the myth that tech is only about coding. Tech is so much more! Women investors, CEOs, COOs, non-tech founders…
If you’re unsure if there is a place for you in tech, please have a look at the list and get inspired. We’re waiting for you!
As I mentioned on a previous post, I’m writing a book and I need your help!
I’d be immensely grateful if you could complete and/or share with your network of women in tech this short survey about your/their experiences at work.
What do I mean by “Women in Tech”? Women working in any function (R&D, HR, services, finance, CXO) in the tech sector (software, hardware…) or in tech-related functions in other sectors (e.g. IT, cybersecurity…).
Whilst the survey is anonymous, you’ll have the option to get involved in the project before submitting the form. Thanks for your support!
As a woman in tech, every day I’m reminded that my problem is a lack of confidence. I’m constantly showered with newsletters, offers of webinars and coaching, as well as articles telling me that confidence is a fix-all from the gender pay gap to solving the shortage of women in CXO roles.
All that in spite that there is no correlation between confidence and effective leadership! When I mention this fact, most people look puzzled. I don’t know why. It’s not like we have a “confid-ometer” that enables us to correlate our leaders’ confidence to the success of their initiatives.
What’s more, I’m adamant that our economic, political, and social problems are often rooted in overconfident leaders. If in doubt, only look at how the overconfidence of some political leaders has resulted in disastrous outcomes on the flight against the COVID-19 pandemic. I wish they could have been much less confident and more humble to follow the advice of others that actually know better.
Still, people are resistant. It’s so easy to attribute to self-doubt the lack of CEOs that are disabled, non-White, or self-identify as women…
Guess what? The results show that 28% men vs 9% women think they could beat “unarmed” an eagle in a fight. Gets better, 12% of men vs 2% of women think they could beat a King Cobra, again, unarmed! By the way, in the same article there is also a reference to the US study and how compares with the UK. Priceless!
We can continue to assume that because some people think they can beat a cobra, they can actually beat it. Or, we can confront the myth that confidence is a predictor of effective leadership.
What should we care?
I’ve been coaching and mentoring for years university students, direct reports, peers, clients… And confidence is a topic that comes often. “If I were more confident… ” People talk about it as it was an unreachable superpower such as being invisible or capable to fly.
Confidence is simply about how we feel about a decision. If we feel good, we tell ourselves that we’re confident. When we feel bad or unsure, we lack confidence. So far, so good.
The problem is that we assume that this particular feeling is a good predictor of success. And it’s not. This delusion has even a name!
The Dunning-Kruger effect is “a cognitive bias whereby people with low ability, expertise, or experience regarding a certain type of a task or area of knowledge tend to overestimate their ability or knowledge. Some researchers also include in their definition the opposite effect for high performers: their tendency to underestimate their skills”.
Confidence vs competence: The Dunning-Krugger effect (Patricia Gestoso).
Moreover, we reverence so much confidence that we have made it a key prerequisite to be considered for any meaningful progression in our careers. I cannot recall how many times I’ve heard hiring manager justify their choice of candidate because the person “looked” confident, even if the other candidate had a superior CV.
What if Instead of pushing people to do power poses to boost their confidence, we demanded our overconfident leaders to demonstrate with data and facts the bases of their confidence in their strategy?
What if hiring managers asked candidates to share the evidence supporting their level of confidence rather than assumed it correlates with their competence?
Let’s stop fixing women and underrepresented groups’ confidence. Our problem is not confidence but overconfidence.
Before I go
For reflection
In this 4-min article, Mary Fashik – a queer disabled woman of color – and Corie Walsh – a White disabled woman with wealth privilege – share the regular erasure, oppression, and disrespect they experience as disabled women. They also discuss how the pandemic was a missed opportunity for the world to learn some of the lessons the disabled community has long known like “collective care is the way forward”.
A boost of energy
On International Women’s Day, the First Minister of Scotland, Nicola Sturgeon, issued a posthumous apology for the “historical injustice” of witch hunts. From 1563 to 1736, an estimated 4,000 people in Scotland were accused of witchcraft, of which about 80% were women. “These women were targeted because they were vulnerable, some of them owned land that others – usually men – wanted access to, or they were unmarried or widowed, or they looked or spoke or acted differently.”[reference] Two-thirds of those accused were executed.
For comparison, during the worldwide famous trials of Salem, 200 people were accused and 14 women and 5 men were hanged.
News from me
I’m writing a book and I need your help!
As some of you know, my DEI work was prompted by my dismay at realizing in 2015 that fantastic women that had started with me had either quit tech tired of fighting over and over the same battles or given unappealing jobs when they came back from maternity leave – I don’t have children myself.
Unfortunately, little has changed. Seven years later, still, more than 40% of women that start in tech leave the sector.
So, this year I decided to write a book about how women succeed in tech worldwide. There are great books written about this topic focused on US corporations. I also believe we can learn a lot by casting a wider net. My first step? Asking those women what has made them stay and what they need to thrive in the next 5 years.
[ASK] I’d be immensely grateful if you could complete and/or share with your network of women in tech this short survey about your/their experiences at work.
What do I mean by “Women in Tech”? Women working in any function (R&D, HR, services, finance, CXO) in the tech sector (software, hardware…) or in tech-related functions in other sectors (e.g. IT, cybersecurity…).
Whilst the survey is anonymous, you’ll have the option to get involved in the project before submitting the form.
In 2021 I read 38 books. Following from my CuriousMindsDiversePeople Challenge, I kept track of the diversity of authors and topics. For example, 25 of the authors self-identified as women, 14 were non-US authors, 4 discussed disability and 11 LBTQ+ topics.
Below are my personal highlights from 13 of them that made me think differently about data, artificial intelligence, design, sustainability, feminism, pleasure, and God. I’m listing them in the order I read them.
Outrageous Acts and Everyday Rebellions by Gloria Steinem. If you are a feminist and somehow feel guilty that all the books on the topic depress you, I thoroughly recommend this book as audio, since Steinem herself narrates most of it. It’s a collage of articles written at different points in her life about walking the talk on feminism and women’s rights and the importance of challenging both the small and the big oppressions. All that is delivered with wit. A huge bonus!
The Responsible Business: Reimagining Sustainability and Success by Carol Sanford. In 2020, I learned about the concept of regenerative as an “upgrade” to sustainability. This book provides food for thought and examples about how to make businesses adopt practices that benefit their employees, users, communities, and the planet. However, I missed a more critical view of some of the study cases, especially for big tech companies, which is the area I’m more familiar with. For example, Facebook and Google are portrayed as the paradigm of regenerative businesses, without any mention of their questionable practices as employers and business models. Still, the book provided valuable insights for my talk Regenerative Business: Embedding ethics and inclusion in workplaces, products, and services at the Cambridge Agile Exchange last February (recording here).
When business leaders learn that I’m an inclusion strategist, most of them tell me about their diversity and inclusion (D&I) initiatives in the workplace: gender pay gap report, employee resource groups, diversity audits…
Then, I ask them what are they doing about the diversity of their customers. Yes, you can come up with 4-6 versions of the “ideal” customer and hope for the best but the reality is that humans are much more complex and their situation and environment are dynamic, not static. How are they authentically including that diversity of experiences in their products, services, marketing, and sales?
The HBO TV series “And Just Like That…,” a reboot of “Sex and the City,” is a good reminder of what happens when you play the “diversity” card in your products whilst patronizing your customers.
Two teenage girls portrayed against a wall with multiple surveillance cameras pointing at them. The girls look at the cameras back. Image by StockSnap from Pixabay.
(5 min read)
Children are an afterthought in our digital inclusion plans.
We talk about the importance of embedding diversity, inclusion, and ethics in technology as a prerequisite for a digital future that works for everybody. The conversation is framed in the context of identities – gender, ethnicity, sexual preferences, culture. However, we have forgotten children. I’m talking about children’s data privacy and their vulnerability to tech tools, especially those powered by artificial intelligence (AI).
In this article, I share four areas where we’re letting children down and how the power of framing data as money can help us to proactively include them.
I’ve been beating the drum of the business value of diversity and inclusion (D&I) in tech since 2015. Many moons later, still every time I engage in this discussion with business leaders, they invariably default to either the diversity of their workforce or the McKinsey reports correlating the gender and ethnic makeup of their leadership teams to increased financial returns such as higher earnings before interest and taxes (EBIT).
In my experience, it’s hard to use correlation to convince the skeptics or to support D&I champions. On the flip side, through my professional and personal path, I’ve witnessed innumerable instances where D&I has played a crucial role in the success and failure of initiatives and organizations.
How did I come to witness all that evidence? I’ve been a unicorn all my life. I became an emigrant before I was a year old and I’ve had the opportunity to live in 6 countries and 3 continents. As a woman, my professional path is “atypical” by Anglo-Western standards. I studied engineering and computational chemistry, which are considered typically male occupations. Beyond academia, I’ve worked for chemical and tech companies. I don’t have children. I still remember talking to colleagues in December 2015 about the need to put in place a strategy to retain women in tech as half of the young women who go into tech drop out by the age of 35 [source]. To my surprise, often my puzzled interlocutors would ask me if “diversity and inclusion was an American thing”.
Fortunately, nowadays there is much more awareness about diversity and inclusion in business, including the tech sector. Also, there are some companies that are getting tangible value out of understanding the value of developing solutions for underserved populations. As I’ve written in the past, people with disabilities and their families constitute a market the size of China ($8 trillion/year). Closer to home, the UK’s 12 million people with disabilities have a spending power of £120 billion as per AbilityNet, a British charity focused on the digital inclusion of people with disabilities.
But how to go beyond preaching to the converted? Moreover, how to engage with organizations that don’t have the budget for a Head of D&I?
What business leaders want to know about the value of D&I
Early June this year, I launched a survey asking business owners, managing directors, CXOs, and board members their top question about the business value of diversity and inclusion. In return for answering the survey, I offered respondents to email them my answer to their question.
I categorized the 50 answers I received into four buckets. Even in such a small sample, still we can trace a roadmap for how organizations approach D&I at workplaces
